Sport & Leisure Facility Satisfaction Survey

Leisure Satisfaction Survey 2010

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Rhondda Cynon Taf's Leisure, Parks and Countryside Service is committed to continuous improvement within its leisure facilities and seeks to involve local people as much as possible in this process. As part of this commitment, the service undertakes annual customer satisfaction surveys and where practicable, makes service delivery changes aimed at improving the quality of provision. / Mae Gwasanaeth Hamdden, Parciau a Chefn Gwlad yn ymrói i wella’i gyfleusterau hamdden trwy’r amser. Ac mae’n ceisio cynnwys cymaint o bobl ag y bo modd yn rhan o’r broses. Yn rhan o’r bwriad yma, mae’r gwasanaeth yn cynnal arolwg o fodlonrwydd ymhlith ei gwsmeriaid bob blwyddyn, a lle bo’n briodol, bydd e’n newid y gwasanaeth os bydd hynny’n gwella safon y ddarpariaeth.

What time do you use the leisure facility/Tua phryd byddwch chi'n defnyddio'r cyfleuster hamdden yn ystod y dydd?

7.30am - 9.30am

9.30am - 11.30am

11.30am -1.30pm

1.30pm - 3.30pm

3.30pm - 5.30pm

5.30pm - 7.30pm

7.30pm - 10.30pm

Other, please specify/Arall (nodwch)

3.	If different......... what time would you like to use the leisure facilities?/Ar ba adeg hoffech chi ddefnyddio’r ganolfan?

Do you have a Morecard / Oes Cerdyn a Mwy gyda chi?

Yes/Oes

No/Nac oes

5.	If no, why don't you/Os na, pam ddim?

If yes, which type / Os oes, pa fath?

		MoreMax DD		MoreMax Cash		MoreValue DD		MoreValue Cash		More Discount
Card

How often, on average, do you visit this leisure centre? / Pa mor aml ydych chi’n defnyddio’r ganolfan hon?

Less than once per month/Unwaith y mis neu lai

More than once per month, but less than once per week/Dros unwaith y mis, ond llai nag unwaith yr wythnos

Once Per week/Unwaith yr wythnos

Twice per week/Dwywaith yr wythnos

Three or more times per week/Dros ddwywaith yr wythnos

Which one of these best describes how you take part in your main activity? Ym mha ffordd rydych chi’n cymryd rhan yn y gweithgaredd? Dewiswch o blith y canlynol

An organised class/session/course led by an instructor or coach / Dosbarth/sesiwn/cwrs gyda hyfforddwr

As an individual user [not led by an instructor] / Gweithgaredd unigol [heb hyfforddwr]

As a member of a club or team / Aelod clwb neu dîm

Other / Arall

Other, please specify/Arall, nodwch yma

10.	Are there any other activities/classes that would you like to take part in at the leisure facility/Pa weithgareddau/dosbarthiadau hoffech chi gymryd rhan ynddyn nhw yn y ganolfan?

11.

Please tell us how IMPORTANT to you each of the following things are/Nodwch pa mor BWYSIG yw’r canlynol yn eich barn chi:
Staff & Information / Staff a Gwybodaeth

	Very Important/Pwysig iawn	Important/Pwysig	Not very important/Ddim yn bwysig	N/A
Friendliness of staff / Cyfeillgarwch staff
Helpfulness of staff / Staff yn fodlon helpu
Knowledge of staff / Gwybodaeth y staff
Class/event schedules clearly displayed / Amserlenni dosbarthiadau/achlysuron i’w gweld yn amlwg
Prices clearly displayed / Prisiau wedi’u harddangos yn glir
Pre-notification of classes/events / Cael gwybod ymlaen llaw am ddosbarthiadau/achlysuron

12.

Please tell us how IMPORTANT to you each of the following things are/Nodwch pa mor BWYSIG yw’r canlynol yn eich barn chi:
Facility Presentation/Golwg y Ganolfan

	Very Important/Pwysig iawn	Important/Pwysig	Not very important/Ddim yn bwysig	N/A
Cleanliness of changing rooms/toilets/Glendid yr ystafelloedd newid/tai bach
Temperature/quality of pool water/Tymheredd/safon dwr y pwll nofio
Disabled access/Hwylustod i’r anabl
Feeling of safe environment/Amgylchedd diogel
Quality of fitness/gym equipment/Ansawdd cyfarpar ffitrwydd/y gampfa
Quality of other equipment used/Ansawdd cyfarpar arall

13.

Please tell us how IMPORTANT to you each of the following things are/Nodwch pa mor BWYSIG yw’r canlynol yn eich barn chi:
Value for Money/Gwerth am arian

	Very Important/Pwysig iawn	Important/Pwysig	Not very important/Ddim yn bwysig	N/A
Enjoyment of the activity/Pleser y gweithgaredd
Value for money from the activity/Gwerth am yr arian o ran y gweithgaredd
Catering/vending value for money/Bwyd/prynu – gwerth am yr arian

14.

In relation to your most recent visit, please tell us how you think the leisure centre is PERFORMING with regard to each of the following aspects. Gan ystyried y tro diwethaf roeddech chi yn y ganolfan. Nodwch eich barn ar ein CYFLAWNIAD
Staff & Information / Staff a Gwybodaeth

	Very good/Da iawn	Good/Da	Average/Gweddol	Very Poor/Gwael iawn	Poor/Gwael	Not Applicable/Ddim yn berthnasol
Friendliness of staff / Cyfeillgarwch staff
Helpfulness of staff / Staff yn fodlon helpu
Knowledge of staff / Gwybodaeth y staff
Class/event schedules clearly displayed / Amserlenni dosbarthiadau/achlysuron i’w gweld yn amlwg
Prices clearly displayed / Prisiau wedi’u harddangos yn glir
Pre-notification of classes/events / Cael gwybod ymlaen llaw am ddosbarthiadau/achlysuron

15.

	Very good/Da iawn	Good/Da	Average/Gweddol	Very Poor/Gwael iawn	Poor/Gwael	Not Applicable/Ddim yn berthnasol
Cleanliness of changing rooms/toilets Glendid yr ystafelloedd newid/tai bach
Temperature/quality of pool water/Tymheredd/safon dwr y pwll nofio
Disabled access/Hwylustod i’r anabl
Feeling of safe environment/Amgylchedd diogel
Quality of fitness/gym equipment/Ansawdd cyfarpar ffitrwydd/y gampfa
Quality of other equipment used/Ansawdd cyfarpar arall

16.

	Very good/Da iawn	Good/Da	Average/Gweddol	Very Poor/Gwael iawn	Poor/Gwael	Not Applicable/Ddim yn berthnasol
Enjoyment of the activity/Pleser y gweithgaredd
Value for money from the activity/Gwerth am yr arian o ran y gweithgaredd
Catering/vending value for money Bwyd/prynu – gwerth am yr arian

17.

What is your preferred method of contact for receiving information about leisure activities/Pa ddull fyddai orau gyda chi i gael rhagor o wybodaeth am weithgareddau hamdden?

Online/Ar-lein

Radio/

Local Press/Y wasg leol

Posters/Banners/Posteri/Baneri

Billboards/Buses/Byrddau hysbysebu/bysiau

Cinema/TV Adverts/Hysbysebion mewn sinema/ar y teledu

Youth Groups/ Grwpiau ieuenctid (e.g. 5/60 officers/E3 Coordinators/Youth workers)

Other, please specify/Arall (nodwch)

18.	Do you have any suggestions which you feel may improve the current service being offered? I.e. facilities, classes/events offered, customer service, information provision, etc. / Nodwch eich awgrymiadau ar gyfer gwella’r gwasanaeth presennol? h.y. cyfleusterau, dosbarthiadau/achlysuron sydd ar gael, gwasanaeth i gwsmeriaid, darparu gwybodaeth ac yn y blaen.

	Transport

19.

What is the main method of transport you use to get to the leisure centres? / Sut rydych chi’n cyrraedd y ganolfan hamdden yma fel arfer?

Car or motorcycle/ Car neu feic modur

Walked all the way/Cerdded yr holl ffordd

Public transport/ Trafnidiaeth gyhoeddus

Other, including cycle/Arall, gan gynnwys beic

Other, please specify/Arall, nodwch yma

20.

How long does your journey take? [approximate time in minutes for the one-way single journey] Faint o amser mae’ch taith yn ei chymryd fel arfer? [amcangyfrif mewn munudau am daith un ffordd]

0-5 minutes/munud

6-10 minutes/munud

11-15 minutes/munud

16-20 minutes/munud

21-30 minutes/munud

31-45 minutes/munud

45 minutes/munud +

21.

Do you come to the leisure centre.... / Ydych chi’n dod i’r ganolfan hamdden…

Straight from home/Yn syth o’r ty

Straight from work, school or college/ Yn syth o’r gwaith, ysgol neu goleg

Other, e.g., from shopping/Arall, e.e. ar ôl siopa

	ABOUT YOU

22.	Name/Enw

24.

GENDER/RHYW

Male/Gwryw

Female/benyw

	Can we include your contact details on our database and periodically provide you with promotional material in relation to the Leisure, Parks & Countryside service? / Ydych chi’n hapus inni gadw eich manylion cyswllt ar ein cronfa ddata er dibenion anfon deunydd hyrwyddo ynglyn â’r gwasanaeth hamdden, parciau a chefn gwlad atoch chi?

25.	Address/Cyfeiriad

26.	Post Code/Côd y post

27.

Which of the following best describes your current work situation? / Nodwch eich sefyllfa waith bresennol.

Working full time [30+hrs a week] Gweithio amserllawn [30 awr yr wythnos+]

Working part time [less than30 hrs a week] / Gweithio rhan-amser [llai na 30 awr yr wythnos]

Retired/Wedi ymddeol

Unable to work/Ddim yn medru gweithio

Housewife/husband full time/Cadw ty amser llawn

Unemployed/Di-waith

On government work training programme/Derbyn hyfforddiant ar raglen hyfforddi’r llywodraeth

In full time education/Mewn addysg amser llawn

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